Mobile App terms and conditions

Effective from 13th June 2022 (for new customers) and 24th August 2022 (for existing customers)

Please read these terms and conditions before you use our mobile app, available for both iOS and Android devices.

These terms and conditions apply to your use of Meridian’s mobile app and form a legal contract between you, the registered user, and us, Meridian Energy Limited (“Meridian”). It’s important that you read and understand these terms and conditions before using Meridian’s mobile app, as installing and using Meridian’s mobile app constitutes acceptance of these terms and conditions.

Terms and conditions

These terms and conditions incorporate our standard terms and conditions for the supply of electricity and our privacy policy (available at www.meridianenergy.co.nz/legal-and-privacy) which apply to the functions you use on Meridian’s mobile app.

Availability

Meridian does not guarantee that the operation of Meridian’s mobile app will be continuous, complete or error-free. To the extent permitted by law, we do not accept any liability or responsibility whatsoever if Meridian’s mobile app is not available, complete or error-free over any period or at any particular time.

IP and copyright

Unless stated otherwise in these terms and conditions, nothing in these terms and conditions gives you any right, title or interest in any intellectual property rights relating to Meridian’s mobile app, including MERIDIAN and/or other brands, trademarks (whether registered or otherwise), music or soundbites and/ or images and designs. You may use the material or intellectual property on Meridian’s mobile app for the purpose of accessing Meridian’s services through Meridian’s mobile app (the “Purposes”). However, that material or intellectual property may not be reproduced or used by you in any other manner whatsoever.

You must not duplicate, copy, reproduce, reverse-engineer, distribute, transmit, adapt, republish, display, or use Meridian’s mobile app or any of its contents, in any form or manner, except to use it for the Purposes.

Security

Meridian’s mobile app requires you to choose and input a four-digit personal identification number (PIN). You are responsible for keeping that PIN safe and secure so as to prevent any unauthorised use of, and access to, your account and the electricity supply to the properties covered by Meridian’s mobile app. You will be responsible for all use of your account through Meridian’s mobile app, even unauthorised use of and access to your account, or purchases made through your account.

Internet and mobile provider terms and charges

Meridian won’t charge you for downloading Meridian’s mobile app, but your internet provider or mobile network provider may charge you for connection services when you download and/or use Meridian’s mobile app. You agree that Meridian is not responsible for any of those charges. You must comply with any applicable third party service providers’ terms of use (for example, software providers and network service providers) when using Meridian’s mobile app.

Limitation of liability

To the maximum extent permitted by law, Meridian:

excludes all warranties and liabilities that may apply to your use of Meridian’s mobile app; and
is not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, a handheld device or mobile device as a result of the installation or use of Meridian’s mobile app.

Changes to these terms and conditions

By clicking “Install” you agree that Meridian can change the terms and conditions that apply to Meridian’s mobile app at any time, provided we have given you notice of any change which may be detrimental to you by giving at least 5 days’ notice prior to such change taking effect. If we are required to implement a change by a relevant authority, we will notify you as soon as reasonably practicable.

If you do not want to be bound by those changes to the terms and conditions, you can uninstall the app before the changes take effect, as outlined in the clause below “Stopping your use of Meridian’s mobile app.” From time to time, we may upgrade Meridian’s mobile app. If you do not install the upgrade, some or all of the functionality on Meridian’s mobile app may not be available to you.

Stopping your use of Meridian’s mobile app

You may stop using Meridian’s mobile app at any time by deregistering your mobile device and uninstalling Meridian’s mobile app. It is recommended that you deregister Meridian’s mobile app before uninstalling it. Once you have deregistered the device and Meridian’s mobile app, the rights and licenses granted to you under these terms and conditions will end and you will not be allowed to use Meridian’s mobile app, unless you re-register the device and re-install Meridian’s mobile app.

Meridian may, at its sole discretion, temporarily or permanently suspend your access to the Meridian mobile app if we consider you are in breach of our standard terms and conditions for the supply of electricity or we have reason to believe you are using the Meridian mobile app for illegal or unathorised purposes.

Personal information and analytics

If you use our mobile app and the functionality (services) it provides, then we will collect, store, use and disclose your personal information in accordance with our privacy policy.

Governing Law

These terms and conditions are governed by and construed in accordance with New Zealand law. You agree to the non-exclusive jurisdiction of the courts of New Zealand in relation to all disputes arising out of or in connection with these terms and conditions.

For the iPhone version of Meridian’s mobile app

You acknowledge that these terms and conditions are between us and you, and not Apple Inc. You are given a non-transferable license to use Meridian’s mobile app on your mobile device in accordance with these terms and conditions and the Apple Usage Rules in the Apple Store Terms of Service.

Subject to these terms and conditions, we are solely responsible for Meridian’s mobile app, and Apple Inc. is not responsible for Meridian’s mobile app in any way. To the maximum extent permitted by law, Apple Inc. has no warranty obligations whatsoever with respect to Meridian’s mobile app. You agree that Meridian, and not Apple Inc., are responsible for the following things:

Addressing any claims by you or a third party in relation to Meridian’s mobile app, including but not limited to, product liability claims, claims that Meridian’s mobile app fails to conform to legal or regulatory requirements or consumer protection claims;
Investigating any claim that Meridian’s mobile app breaches third party intellectual property rights, and for defending, settling or discharging such claim; and
Maintenance and support services for Meridian’s mobile app.

If you need to contact Meridian relating to questions, complaints or claims relating to your use or possession of Meridian’s mobile app you can call us on 0800 496 496.

You warrant that you are not located in a country that is subject to a US Government embargo or is designated by the US Government as a ‘terrorist supporting’ country, and you are not listed on any US Government list of prohibited or restricted parties.

You agree that Apple Inc. and its subsidiaries are third party beneficiaries of these conditions of use and that Apple Inc. has the right to (and will be deemed to have accepted the right) to enforce these conditions of use against you as a third party beneficiary.

iPhone and the App Store are trademarks of Apple Inc., registered in the US and other countries.

For the Android version of Meridian’s mobile app

You acknowledge that these terms and conditions are between us and you, and not Google Inc. You are given a non-transferable license to use Meridian’s mobile app on your mobile device in accordance with these conditions of use and the terms of service and policies applicable to your use of GooglePlay.

Terms and conditions Power for home