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Terms and conditions

For residential customers

General

Standard Terms and Conditions for the Supply of Electricity (Download)
Effective from 13th June 2022 (for new customers) and 24th August 2022 (for existing customers)

Privacy policy

Mobile App terms and conditions 
Effective from 13th June 2022 (for new customers) and 24th August 2022 (for existing customers)

Service fees

Onsite renewable generation terms and conditions
Effective from 6 September 2022

 

Payments

Direct Debit terms and conditions

LevelPay terms and conditions

Credit card - recurring payment terms and conditions

Credit card - one-off payment terms and conditions

 

Plans

Everyday Economy plan

Freedom (Simple Flexi) plan

Solar plan

Fixed Energy Plan (FEP) terms and conditions

Fixed Rate Plan (2-year contract) terms and conditions

EV Plan terms and conditions (Effective from 23 February 2023 for new customers)

Meridian Bach (second property) plan terms and conditions

 

Offers

Join offer and credit terms and conditions

Smart Loyalty residential offer terms and conditions

BYD Electric vehicle charging cable or $300 Jumpstart Credit on our Electric Vehicle Plan for ATECO Customers terms and conditions

Freedom Plan offer with $10 monthly credit terms and conditions

Friend Get Friend (referral programme) terms and conditions

6 months’ worth of free charging credit terms and conditions

Six months’ Zero free charging terms and conditions

 

Customer benefits

OEM Audio 10% discount offer terms and conditions

Ecostore 15% discount offer terms and conditions

 

Competitions & Surveys

Smart Loyalty Vegepod competition

 

Past terms and conditions