Plan Terms and Conditions

EFFECTIVE FROM:

• NEW CUSTOMERS: 16 March 2026
• EXISTING CUSTOMERS: 1 May 2026

Meridian Plan Terms

This document sets out all of Meridian Energy Limited (trading as Meridian)'s (we, our, us, or Meridian) plans for residential and business customers, and any Plan Terms that apply to particular plans. We may stop offering certain plans to new customers or new premises at any time, without prior notice.

The Plan Terms below are to be read together with Meridian's Standard Terms and Conditions for the Supply of Electricity (Standard Terms), the relevant Plan Eligibility Criteria, any Add On Eligibility Criteria and any other Special Terms you have agreed in writing with Meridian. If there are any inconsistencies between documents, the order of priority set out in clause 1.2 of the Standard Terms will apply.

These Plan Terms may be changed in accordance with clause 22.6 of the Standard Terms.

All bolded terms have the meaning given to them in Meridian's Standard Terms.

When collecting, using and disclosing personal information, Meridian complies with the Privacy Act 2020. Our privacy terms are set out in our Privacy Policy.

Plan eligibility and change

A list of Meridian's plans and the corresponding Plan Terms and Plan Eligibility Criteria are set out at https://www.meridianenergy.co.nz/terms-and-conditions/list-of-plans-and-offers.

To be eligible for a Meridian plan, you must meet, and continue to meet, the Plan Eligibility Criteria for that plan. You must promptly notify us if you no longer meet, or expect to no longer meet, any of the Plan Eligibility Criteria. If we reasonably believe that you do not, or will cease to, meet any of the Plan Eligibility Criteria, we will notify you in writing. This notice will include pricing for an alternative plan that we are able to offer you (if any).

You will have 30 days from our notice to remedy the issue, unless:

• (a) we cannot give 30 days' notice, in which case we will give as much notice as we reasonably can; or
• (b) the issue cannot be remedied.

If you do not remedy the issue within the applicable notice period, or if the issue cannot be remedied, we may move you to the alternative plan notified to you (if any).

Open Plan Terms

1. Your Open Plan applies to your premises serviced by this plan. It will end if:

   • (a) you move away from these premises, switch these premises to another Meridian plan, or switch to another retailer;
   • (b) you no longer meet the Plan Eligibility Criteria; or
   • (c) your agreement with us ends in accordance with the Standard Terms.

2. On an Open Plan, your pricing, including your solar buy-back rate, can change at any time. We will give you notice as set out in clauses 8.6–8.11 of the Standard Terms.

Fixed Plan Terms

1. Your Fixed Plan applies to your premises from the date we notify you. It will continue until the earliest of:

   • (a) the end date we advised you when you signed up (Expiry Date);
   • (b) the date you move away from these premises, switch to another Meridian plan, or switch to another retailer;
   • (c) the date you change to a different plan under clause 2.4 or 8.7 of the Standard Terms or because you no longer meet the Plan Eligibility Criteria; or
   • (d) the date your agreement with us ends under the Standard Terms,

   (the Term).

2. We offer three types of Fixed Plan:

   • (a) a "fixed energy plan". Under this plan, the '"Meridian Charges" part of your pricing (excluding regulatory or government charges included in the "Meridian Charges") is fixed for the Term; and
   • (b) a "fixed rate plan". Under this plan, all parts of your pricing, except your solar buy-back rate, is fixed for the Term; and
   • (c) a "fixed rate and export rate plan". Under this plan, all parts of your pricing, including your solar buy-back rate, is fixed for the Term,

   in all cases subject to paragraph 3 below.

3. Your pricing on this Fixed Plan will not change during the Term, except:

   • (a) if your plan is a "fixed energy plan", all parts of your pricing, other than those fixed under paragraph 2.a, may change in accordance with clause 8 of our Standard Terms. To avoid doubt, this includes your solar buy-back rate and any regulatory or government charges included in the "Meridian Charges"; and/or
   • (b) if clause 8.7 of the Standard Terms applies, in which case we may adjust your pricing or change your plan, provided we comply with clause 8 of our Standard Terms.

4. If your pricing is adjusted or your plan is changed in a way that is detrimental to you, and that change was:

   • (a) not made under clause 8.7 of the Standard Terms, you can cancel your agreement with us within 30 days of our notice. We will not charge you any Termination Fees provided you tell us this is why you are leaving; or
   • (b) made pursuant to clause 8.7 of the Standard Terms, you can cancel your agreement with us within 30 days of us providing you with notice of that change and we may decide to waive the Termination Fees (if any), provided you tell us this is why you are leaving. In making our decision we will take into account the reasons for the change and whether, in those circumstances, it is reasonable for the Termination Fee to apply.

5. Meridian will endeavour to offer you one or more pricing plans prior to and with effect from the Expiry Date (New Offer). The New Offer made may include either an Open Plan and/or a Fixed Plan.

6. You must agree and accept the Plan Terms of one of the options in the New Offer or switch to another retailer. If you do not switch away, or advise us of which option you accept, by the date set out in the New Offer, you will be deemed to have accepted the Plan Terms for the default option identified in the New Offer.

7. If we have not made you a New Offer prior to the Expiry Date, we agree to continue to supply electricity to you under these Fixed Plan Terms, but on an open term until we make you a New Offer. Your current pricing will continue and paragraph 6 will only apply from the date at which we contact you with a New Offer.

These terms and conditions govern Powershop Fixed Energy Plans that were transferred to Meridian in or after May 2026

Fixed Plan Terms (previously Powershop Fixed Energy Plan)

1. Any terms and conditions set out in the pages titled ‘Fixed Energy Plan: Offer’ (Offer) and ‘Fixed Energy Plan: Sign Up Details’ form part of these Fixed Energy Plan (Plan) Terms and Conditions (Plan Terms).
   
   
2. The charges applicable to your Plan are set out in the Offer. Subject to clauses 3 and 4 below, the prices set out under the “Powershop Charges” section in the “Your Fixed Energy Plan” table are fixed and will not change during the term of your Plan.
   
   
3. The following charges are not fixed and may be subject to change during the term of the Plan:
   
   
   • a) Goods and Service Tax (GST);
   • b) Network charges;
   • c) Service fees - Refer to our Schedule of Fees at (https://www.meridianenergy.co.nz/for-home/terms-and-conditions/meridian-fees) for more details.
     We may adjust the quoted rates in your Offer to reflect any changes to the above charges, provided we have given you 30 days’ advance written notice of the change.
     
     
4. If, for any reason, the information that we have relied on to calculate your Plan changes, or is shown to be incorrect (e.g. location, meter set-up), then we may adjust the rates in your Offer (including the Powershop Charges) to reflect the correct situation as we consider necessary. If this occurs, we will notify you and you can elect to terminate this Plan.
    
5. Term
   
   
   • 5.1. Start Date: The Plan will start on the date you become our customer, as set out in clause 1.4 of the Standard Terms, or on the date we otherwise agree with you.
     
     
   • 5.2. Expiry Date: The Plan will expire on the day 12, 24 or 36 months (as applicable) from the Start Date, or on another date agreed between the parties, unless terminated at an earlier date in accordance with the Standard Terms.
     
     
   • 5.3. New Offer: We will endeavour to offer you one or more pricing plans prior to and with effect from the Expiry Date of your existing plan (New Offer).  The New Offer made may be either an open term pricing plan and/or a fixed term pricing plan (e.g. fixed rate plan or fixed energy plan). 
     
     
   • 5.4. You must agree and accept the terms and conditions of one of the options in the New Offer or switch to another retailer. If you do not switch away, or fail to advise us of which option you accept, by the date set out in the New Offer, you will be deemed to have accepted the terms and conditions for the default offer identified in the New Offer. 
     
     
   • 5.5. If we have not made you a New Offer prior to the Expiry Date, we agree to continue to supply electricity to you under the terms and conditions of this Plan, but on an open term until we make you a New Offer. Clause 5.4 will only apply from the date at which we contact you with a New Offer.
     
     
6. Relocation
   
   Our fixed energy plan rates differ between network regions and meter configurations and may not be available in some network regions and/or with some meter configurations. This means that if you move premises before the Expiry Date, the following will apply:
   
   
   • a) the Plan will terminate on your Move Out Date, and a Final Meter Read will be required on that day (we may require proof of this date); and
     
     
   • b) We will either:
     
     
     • i. provide a new offer for supply at your new location, with rates applicable to that location and meter set-up. If you accept this new offer, you will be charged at the rates applicable to your new location, from the date that we are recorded on the Registry as the retailer of the ICP/s at your new premises. Your acceptance of the new offer will be considered a new agreement between the parties and not a continuation of, or amendment to, any existing or prior plan or offer; or
       
       
     • ii. provide notice that we cannot supply the new premises and invite you to seek supply options from an alternative electricity retailer.
       
       
7. Termination
   
   
   • 7.1. The Plan will terminate if:
     
     
     • a) you terminate the Plan by calling us, or contacting your account manager, in which case the Plan will cease to apply:
       
       
       • i. if you switch to another electricity retailer, on the date that your new electricity retailer is recorded on the Registry as the retailer for the ICP/s at your premises; or
         
         
       • ii. if you remain with us but switch to another plan, from the date you accept and agree to the terms and conditions of the new plan;
         
         
     • b) you move premises, as described in clause 6 above, in which case the Plan will cease to apply on the date determined in accordance with clause 6(a);
       
       
     • c) you advise another electricity retailer that you wish to switch your electricity supply to that retailer, in which case the Plan will cease to apply on the date your new electricity retailer is recorded on the Registry as the retailer of the ICP/s at your premises;
       
       
     • d) the capacity or metering configuration of the ICP/s at your premises changes and we determine, at our sole discretion, that we no longer wish to make the Plan available to the ICP/s. In this circumstance, we will give you at least 30 days’ written notice of the date on which the Plan will cease to apply and will advise you of the alternative plans and rates available to you after that date;
        
     • e) you are disconnected or your contract is terminated in accordance with our Standard Terms.
       
       
8. We may charge your final bill with an amount equal to the value of any Welcome Credit you receive at sign up if you cease to be our customer before the Expiry Date of your Fixed Energy Plan. If you close any of your individual sites or switch any to another electricity retailer within this period, we may charge your next bill with an amount equal to the value of the Welcome Credit you received for that particular site. However, if we change the charges in a way that is detrimental to you and that change was:
   
   
   • a) made other than as set out in clause 3, you can cancel your agreement with us within 30 days of us providing you with notice of that change without us charging you any Welcome Credit amount provided you tell us this is why you are leaving; or
     
     
   • b) made as set out in clause 3, you can cancel your agreement with us within 30 days of us providing you with notice of that change and we may decide to waive the Welcome Credit amount, provided you tell us this is why you are leaving.  In making our decision we will take into account the reasons for the change and whether, in those circumstances, it is reasonable for the Welcome Credit amount to apply.
     
     
9. Definitions

• • Expiry Date has the meaning set out in clause 5.2.
    
    
  • Final Meter Read means the last meter read we take in order to close your account, and calculate your final bill. In relation to switching retailers, typically the final meter read from the current retailer is used as the start read for the new retailer.
    
    
  • ICP means installation control point.
    
    
  • Move Out Date means, in relation to relocation to new premises under clause 6, the last day on which you require us to supply electricity to your premises at the address/es stated in the Offer.
    
    
  • New Offer has the meaning set out in clause 5.3.
    
    
  • New Plan has the meaning set out in clause 5.3(a).
    
    
  • Offer has the meaning set out in clause 1.
    
    
  • Plan has the meaning set out in clause 1.
    
    
  • Plan Terms has the meaning set out in clause 1.
    
    
  • Registry means the Electricity Registry, maintained by the Electricity Authority.
    
    
  • Standard Terms has the meaning set out in clause 1.
    
    
  • Start Date has the meaning set out in clause 5.1.

These fixed energy plan terms and conditions apply to all new fixed energy plans that start on or after 1 June 2017. They replace any previous agreement/s we have with you.