Terms and conditions
For residential customers
General
Standard Terms and Conditions for the Supply of Electricity (Download)
Effective from 13th June 2022 (for new customers) and 24th August 2022 (for existing customers)
Mobile App terms and conditions
Effective from 13th June 2022 (for new customers) and 24th August 2022 (for existing customers)
Onsite renewable generation terms and conditions
Effective from 6 September 2022
Payments
Direct Debit terms and conditions
Credit card - recurring payment terms and conditions
Credit card - one-off payment terms and conditions
Plans
Fixed Energy Plan (FEP) terms and conditions
Fixed Rate Plan (FRP) terms and conditions
EV Plan terms and conditions (Effective from 23 February 2023 for new customers)
Meridian Bach (second property) plan terms and conditions
Offers
Join offer and credit terms and conditions
Smart Loyalty residential offer terms and conditions
Freedom Plan offer with $10 monthly credit terms and conditions
6 months’ worth of free charging credit terms and conditions
Customer benefits
OEM Audio 10% discount offer terms and conditions
Ecostore 15% discount offer terms and conditions
Competitions & Surveys
Smart Loyalty Vegepod competition
Past terms and conditions